Privacy Policy


CSL Silicones Inc. Commitment to Data Privacy Protection

Last revised: March 10th, 2014

This Privacy Policy discloses how we gather, use, share and protect information collected about visitors to the CSL Silicones website located at (the "Website"). By visiting the Website, you are accepting the practices described in this Privacy Policy. CSL Silicones encourages you to read this Privacy Policy carefully. The terms "CSL Silicones," "we" or "us" as used herein refer to CSL Silicones Inc. and its affiliates. The terms "you" and "user" as used herein refer to all individuals and/or entities accessing the Website for any reason.

Why do we Collect Information?

CSL Silicones identifies the purpose for which your personal information is collected and will be used or disclosed. If that purpose is not listed below or elsewhere in this Privacy Policy, we will do this before or at the time the information is actually being collected. All personal information collected by us from Website visitors, our customers and other individuals (as applicable) is collected, at a minimum, for the following purposes:

to administer and manage the Website and/or our business operations;

to identify or contact customers or visitors to the Website and to respond to inquiries and otherwise maintain relations;

to provide customers and prospective customers with information about Our products and services;

to provide services requested by our customers;

to bill, process and/or collect payment;

to help prevent or investigate fraud, theft of power or other breaches of the law;

to comply with legal and governmental requirements;

to perform statistical analyses of Website visitor behaviour and characteristics, in order to measure interest in and use of the various aspects of the Website so as to improve design, navigation and experience of the Website; and/or

fulfilling any other purpose that would be reasonably apparent to the average person at the time that we collect it.

 We Will Obtain Your Consent to Collect, Use and/or Disclose Your Personal Information

 CSL Silicones will obtain your consent before, or when, we collect, use and/or disclose your personal information. By accepting services from us, using the Website, contacting us, or otherwise providing us with your personal information, you will be deemed to consent to our use of your personal information for the purposes outlined in this Privacy Policy. Otherwise, CSL Silicones will obtain your express consent (by verbal, written or electronic agreement) to collect, use or disclose your personal information. You can change your consent preferences at any time by contacting CSL Silicones (please refer to the "Contact Us" section below).

 CSL Silicones will not use or disclose your personal information for purposes other than those for which it was collected, except with your consent or as permitted or required by law or regulatory authorities. Your consent to the collection, use and/or disclosure of your personal information may be either express or implied, depending on the circumstances, the purposes for which such personal information is being collected and the sensitivity of the information.

What Information Does CSL Collect?

CSL Silicones collects two types of information: (1) "Communication Information," which is personally identifying information you voluntarily provide, such as contact information, emails or letters; and (2) "Visitor Information," which is information that is automatically collected as you visit and browse the Website (collectively, your "Information").

Communication Information

If you communicate directly with CSL Silicones by phone, email or postal mail, CSL Silicones may collect, store and use any information it collects for its own business purposes that we feel may benefit you. Your information will not be sold rented or given to any third parties.

CSL Silicones may use this "Communication Information" to respond to your requests, issues or inquiries or to improve the Website, services or product offerings.

Visitor Information

CSL Silicones’ Website server automatically records "Visitor Information," based on your activity on the Website, through the use of "IP addresses" (as described below) or "Cookies" (as described below) or other industry-standard techniques, such as domain names.

CSL Silicones may use Visitor Information, including user behavior, user experience, user equipment and the computing and Internet environment, to improve the performance of the Website.

An IP address is a number automatically assigned to a computer when a user uses the Internet and is often associated with the place from which the user enters the Internet such as the Internet service provider. Standing alone, an IP address is not necessarily personally identifiable.

Cookies are data that a website transmits to a computer's hard drive through the browser to enable the website to recognize the browser, record and store a user’s information and occasionally track the user’s viewing habits for statistical purposes. Cookies cannot read any other information on your hard drive. The Website uses Cookies to collect Visitor Information to deliver targeted content to you (such as comparison of products) and to potentially tailor and enhance your experience on the Website. If you do not wish to receive Cookies or want to be notified when they are placed, your browser may permit you to do so.

Updating Information

Please notify us of changes to any of your Communication Information, including name, address, title, phone number or email address by sending an email to Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo..">Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo..


We maintain lists of users and use the Information on those lists to contact you or send you information you have requested or that we feel will be of interest to you. We may contact you via phone, email, or postal mail. If you wish to opt out of receiving communications from us or to have your Information deleted from our records, you may send a request ("Request") to Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo..">Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo.. Within sixty (60) days of a Request, we will use reasonable efforts to discontinue our use of your Information. Please note that it may be impossible to delete all Information without some residual information being retained because of the nature in which backups of data are maintained.

Does CSL Silicones Share Information?

CSL Silicones does not share, rent, lease or sell Information to others in ways different from what is disclosed in this Privacy Policy.

Disclosures Required by Law

CSL Silicones reserves the right to disclose your Information if required to do so by law or in the good-faith belief that such action is reasonably necessary to (a) comply with legal process, (b) respond to any claims against it, (c) protect the rights, property or personal safety of CSL Silicones, its employees, its customers or the public or (d) report to law enforcement agencies any activities that we have a good faith belief are unlawful. This includes exchanging Information with third parties to protect against fraud protection and to ensure credit risk reduction.

Periodic Policy Changes

Please note that CSL Silicones Inc. reviews its privacy practices from time-to-time (i.e. to track technology and/or legal changes), and that these practices are subject to change. To ensure continuing familiarity with the most current version of our privacy policy, please bookmark and periodically review this page. Your continued use of the Website following the posting of a revised version of the Privacy Policy constitutes your acceptance of any such changes. If you do not agree with this Privacy Policy, or any revised versions thereof, you should not use the Website.

Contact Us:

CSL Silicones Inc.

144 Woodlawn Rd. W.

Guelph, ON N1H 1B5


T +1 519.836.9044

F + 1 519.836.9069

TF + 1 800.265.2753

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